Terms & Conditions | Brann New Homes Ltd
These Terms & Conditions explain how visitors may use the Brann New Homes Ltd website and how enquiries, quotations and building service discussions are handled before a formal written agreement is entered into.
About These Terms
These Terms & Conditions apply to the use of the Brann New Homes Ltd website at www.brannnewhomes.co.uk. They also provide general information about how building enquiries, quotations, estimates and project discussions are handled.
These website terms do not replace a signed construction contract, written quotation, specification, scope of works, payment schedule or any project-specific agreement issued by Brann New Homes Ltd. If a separate written contract is agreed, that contract will take priority for the relevant building project.
Nothing in these terms is intended to remove or reduce any consumer rights that cannot legally be excluded under UK law.
Business Information
Brann New Homes Ltd is a building company based in Crowborough, East Sussex, providing building contractor services, new build homes, house extensions, garage conversions, property renovations, general building work, brickwork, carpentry, plastering, groundworks, drainage and landscaping services.
VAT Number: GB 45 20342 32
Use of This Website
You may use this website for lawful purposes only. You must not use this website in any way that may damage the website, interfere with its availability, compromise security, attempt unauthorised access, transmit harmful code or misuse the website content.
The information on this website is provided for general guidance about Brann New Homes Ltd and our building services. While we aim to keep information accurate and up to date, website content should not be treated as technical, legal, planning, architectural or financial advice.
Building Enquiries, Quotes and Estimates
You may contact Brann New Homes Ltd to discuss building services, request information, arrange a site visit or ask for a quotation. Any information provided through the website, by email, by telephone or during an initial conversation is used to understand your enquiry and consider whether we may be able to help.
Unless clearly stated otherwise in writing, any initial price indication, guide price or estimate is not a fixed quotation. A formal quotation may depend on a site visit, measurements, drawings, specifications, planning requirements, Building Regulations requirements, materials, access, supplier availability and the condition of the property.
Site Visits, Surveys and Project Information
Where a site visit, consultation or survey is arranged, you are responsible for providing safe access to the property and giving accurate information about the project, the property, ownership, permissions, known defects, services, boundaries, restrictions and any relevant third-party requirements.
Brann New Homes Ltd may rely on the information you provide when preparing a quotation, scope of works or project proposal. If the information provided is incomplete, inaccurate or changes later, this may affect the price, timescale, materials, design, method of work or suitability of the project.
Formation of a Contract
A contract for building work is only formed when the agreed scope of works, price, payment terms, project terms and any relevant start arrangements have been confirmed in writing and accepted by both parties.
Website content, telephone discussions, emails, estimates and informal conversations do not create a binding construction contract unless Brann New Homes Ltd clearly confirms this in writing.
Prices, Deposits and Payments
Prices, deposits, staged payments and final payment dates will be set out in the relevant written quotation, invoice, payment schedule or project agreement. VAT will be applied where applicable.
Payment terms must be followed as agreed. Late payment may cause delay to the project, affect ordering of materials or result in work being paused, subject to the terms of the written agreement and applicable law.
Variations and Additional Work
Changes to the agreed scope of works, materials, finishes, layout, access arrangements, structural requirements or customer instructions may result in additional costs or changes to the project timescale.
Where possible, variations and additional works should be agreed in writing before the extra work is carried out. Emergency, safety-related or unavoidable works discovered during a project may need to be discussed and agreed as soon as reasonably practical.
Planning Permission, Building Regulations and Approvals
Some building projects may require planning permission, permitted development checks, Building Regulations approval, structural calculations, party wall matters, listed building consent, conservation area considerations, drainage approval or other permissions.
Unless the written agreement states otherwise, the customer is responsible for ensuring that all required permissions, approvals and consents are in place before work begins. Brann New Homes Ltd may assist with the process where agreed in writing, but responsibility for approval requirements should be clearly confirmed before the project starts.
Access, Parking and Site Conditions
The customer must provide reasonable access to the property, working areas, parking, welfare arrangements where applicable, water, electricity and any other site arrangements reasonably required for the work, unless agreed otherwise in writing.
If unexpected site conditions are discovered, such as hidden structural issues, unsuitable ground, defective previous work, concealed services, damp, asbestos risk or unsafe conditions, the work may need to be paused while the issue is assessed. This may affect cost and timescale.
Health, Safety and CDM Regulations
Construction work must be carried out with appropriate regard for health and safety. Customers, contractors, subcontractors and designers may have responsibilities depending on the nature of the project.
For domestic projects, certain duties may transfer to contractors, principal contractors or principal designers. Project-specific responsibilities should be confirmed before work begins where required.
Materials, Suppliers and Subcontractors
Brann New Homes Ltd may use trusted suppliers, subcontractors, specialist trades or professional advisers where appropriate for the project. Materials may vary slightly in colour, grain, finish, size, batch, texture or natural appearance, especially where timber, stone, brick, tile or other natural products are used.
Supplier availability, delivery times, discontinued products or manufacturer delays may affect the project. Where substitutions are required, we will aim to discuss suitable alternatives with the customer.
Timescales and Delays
Any project timescale provided is an estimate unless expressly confirmed as fixed in writing. Building work can be affected by weather, supplier delays, design changes, approval delays, structural discoveries, access issues, customer decisions, third-party contractors, utility providers or matters outside reasonable control.
Brann New Homes Ltd will aim to communicate significant delays and manage the project professionally, but estimated dates should not be treated as guaranteed unless specifically agreed in writing.
Customer Responsibilities
The customer is responsible for providing accurate information, confirming ownership or authority to instruct the work, securing permissions where required, making agreed payments on time, giving access to the property and making timely decisions about materials, finishes and design choices.
The customer should also remove valuables, fragile items and personal belongings from work areas before work begins, unless agreed otherwise.
Cancellation Rights for Consumers
If you are a consumer and you enter into a contract away from our business premises, online, by telephone or by email, you may have a legal right to cancel within 14 days, depending on the circumstances.
If you ask us to start services during a cancellation period, you may be asked to provide clear written consent. If work has started at your request and you later cancel, you may need to pay for work reasonably carried out up to the point of cancellation. If the service has been fully completed with your agreement during the cancellation period, cancellation rights may be affected.
Any project-specific cancellation terms will be set out in the relevant quotation, contract or cancellation notice where applicable.
Workmanship, Defects and Statutory Rights
Brann New Homes Ltd aims to provide building services with reasonable care and skill. If you believe there is a workmanship issue or defect, you should contact us promptly with details and, where possible, photographs or supporting information.
We will review reasonable concerns and aim to resolve genuine issues in a professional manner. Nothing in these terms affects statutory rights that apply to consumers under UK law.
Liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any legal rights that cannot be excluded.
Subject to applicable law and any project-specific written contract, Brann New Homes Ltd is not responsible for indirect loss, loss caused by inaccurate information supplied by the customer, delays outside our reasonable control, pre-existing property defects, third-party work not controlled by us, or issues caused by changes made after completion by others.
Website Content and Intellectual Property
The content on this website, including text, layout, branding, graphics, images, service descriptions and design elements, belongs to Brann New Homes Ltd or its licensors unless stated otherwise.
You may view and print website pages for personal reference. You must not copy, reproduce, republish, sell, distribute or commercially exploit website content without written permission.
External Links
This website may include links to third-party websites, such as social media platforms, suppliers, regulators or related information sources. These links are provided for convenience only. Brann New Homes Ltd is not responsible for the content, privacy practices or availability of external websites.
Privacy, Cookies and Personal Data
Personal information submitted through this website or during an enquiry will be handled in accordance with our Privacy Policy. Cookies and similar technologies are explained in our Cookie Policy.
Please read our Privacy Policy and Cookie Policy for more information.
Complaints and Dispute Resolution
If you have a complaint about our website, customer service or building work, please contact Brann New Homes Ltd using the details below. We aim to review complaints fairly and respond within a reasonable time.
For project-related complaints, please provide your name, project address, contact details, a clear description of the issue and any relevant photographs, documents or correspondence.
Changes to These Terms
Brann New Homes Ltd may update these Terms & Conditions from time to time to reflect changes to the website, services, business processes or legal requirements. The latest version will be published on this page.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute relating to these website terms will be subject to the courts of England and Wales, unless consumer protection law provides otherwise.
Contact Brann New Homes Ltd
If you have any questions about these Terms & Conditions, please contact:
Brann New Homes Ltd
Office 1, Basepoint, Pine Grove, Crowborough, TN6 1DH
Telephone: 0800 043 2535
Email: brannnewhomes@gmail.com
Registered address: 1st Floor Offices, Pentagon House, Wealden Ind Est, Farningham Road, Crowborough, TN6 2JR.
Company Registration Number: 07861439
VAT Number: GB 45 20342 32
Need to Discuss a Building Project?
For building enquiries, quotations, house extensions, garage conversions, property renovations and general building services in Crowborough and the surrounding areas, please contact Brann New Homes Ltd.
