Privacy Policy | Brann New Homes Ltd

Who We Are

Brann New Homes Ltd is a building company based in Crowborough, East Sussex. We provide building contractor services, new build homes, house extensions, garage conversions, property renovations, general building work, brickwork, carpentry, plastering, groundworks, drainage and landscaping services.

For the purposes of UK data protection law, Brann New Homes Ltd is the data controller for the personal information we collect and use.

What Personal Data We Collect

We only aim to collect personal information that is relevant and necessary for handling enquiries, providing quotes, delivering building services, managing customer relationships and operating our website securely.

Enquiry and Contact Information

When you contact Brann New Homes Ltd by phone, email, website form or social media, we may collect your name, address, telephone number, email address, enquiry details and any information you choose to provide about your proposed building project.

Project and Property Information

If you ask us to quote for or carry out work, we may collect property addresses, project specifications, photographs, plans, measurements, access information, appointment details, quotation records, invoices, payment records and correspondence relating to the work.

Website, Cookies and Analytics Data

When you use our website, technical information may be collected, such as your IP address, browser type, device information, pages visited and how you interact with the website. Where non-essential cookies or analytics tools are used, these should only run where valid consent has been given through the website cookie banner or consent tool.

How We Use Your Personal Data

We may use personal information to:

• respond to enquiries about builders, building contractors and construction services;
• arrange appointments, site visits and consultations;
• prepare estimates, quotations, proposals and project documents;
• deliver agreed building, renovation, extension or conversion work;
• manage customer relationships and project communication;
• process invoices, payments and accounting records;
• deal with warranties, aftercare, complaints or disputes;
• maintain website security, performance and functionality;
• comply with legal, tax, insurance and regulatory obligations;
• improve our website, customer service and local search visibility.

Our Lawful Bases for Processing

We rely on different lawful bases depending on how and why personal information is used. These may include:

• Contract: where processing is necessary to provide a quotation, prepare for a contract or carry out agreed building work.
• Legitimate interests: where we need to respond to enquiries, manage customer relationships, operate our business, improve our services and protect our website, provided your rights do not override those interests.
• Legal obligation: where we need to keep records for tax, accounting, insurance, health and safety or other legal requirements.
• Consent: where we ask for permission, such as for non-essential cookies, analytics or certain types of marketing communication.

Who We Share Personal Data With

We do not sell personal data. We may share relevant personal information only where necessary with trusted parties who help us operate our business or deliver services.

This may include website hosting providers, IT support providers, email providers, accountants, insurers, professional advisers, subcontractors, suppliers, building professionals, payment providers, analytics providers and public authorities where required by law.

Where we use third-party service providers, we expect them to handle personal information securely and only for the purpose for which it was provided.

How Long We Keep Personal Data

We keep personal information only for as long as necessary for the purpose it was collected, including to respond to enquiries, manage projects, meet legal obligations, resolve disputes and maintain accurate business records.

• General enquiries may be kept for a reasonable period so we can respond and follow up.
• Customer, quotation, project and invoice records may be kept for longer where required for contract, accounting, insurance or legal purposes.
• Cookie consent records may be kept to remember your choices for a suitable period.
• Website analytics data should be kept only for as long as needed for reporting and website improvement.

When personal information is no longer required, we will delete it, anonymise it or securely archive it where appropriate.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site work properly, improve user experience, protect security and understand how visitors use the website.

Essential cookies may be used because they are necessary for the website to function. Non-essential cookies, including analytics, advertising or tracking cookies, should only be used where you have given consent through the website cookie banner or consent management tool.

You can change your cookie preferences at any time using the cookie settings available on our website. For more information, please read our Cookie Policy.

Your Data Protection Rights

Under UK data protection law, you may have rights over your personal information. These can include the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain types of processing;
• ask for a copy of your information in a portable format where applicable;
• withdraw consent where we rely on consent as the lawful basis.

To make a data protection request, please contact us using the details below. We may need to confirm your identity before responding.

How to Make a Complaint

If you have concerns about how Brann New Homes Ltd handles your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Information Commissioner’s Office website: https://ico.org.uk/

Contact Brann New Homes Ltd

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Brann New Homes Ltd
Office 1, Basepoint, Pine Grove, Crowborough, TN6 1DH
Telephone: 0800 043 2535
Email: brannnewhomes@gmail.com

Registered address: 1st Floor Offices, Pentagon House, Wealden Ind Est, Farningham Road, Crowborough, TN6 2JR.

Company Registration Number: 07861439
VAT Number: GB 45 20342 32

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or how we use personal information. The latest version will be published on this page.